A Step-By-Step Guide to Catching Up On Your Bookkeeping

This article was written by our friends at Bench. If you’re a small business owner who’s way behind on bookkeeping, we have good news: if you file for a tax extension, you’ll still have plenty of time to do all the catch-up bookkeeping you need….

The Power of “Ritual Questions”

TeroVesalainen / Pixabay Recently, I read an article about “Ritual Questions.” It’s a powerful concept–but I think leaders can take the concept much further. As I work with and study great leaders, I’ve noticed they all do something similar. They ask the same questions over…

What Level is your Google Analytics?

This blog builds on the recent Forrester article by Brandon Purcell: “Four Levels of Effective Analytics Planning.” Forrester offers an outline on what is needed for a company to define their current customer analytics capabilities and how to develop a strategic plan on improving those…

Harnessing Artificial Intelligence for Video Integration Success

We were thrilled to read this recent article on Artificial Intelligence (AI). AI has been highly contested lately, and questions still surround its use. How are we harnessing it? Is it too dangerous? Will it be so disruptive that companies have to rethink their business…

8 Ways You Can Increase Revenue With a Cloud-Based Call Center

In the last article, we looked at how a cloud-based called center is a better alternative to an on-premise one. In fact, studies from The State of Customer Experience 2017 report show how cloud call centers are replacing the on-premise call centers with a migration…

“Active Listening” Is Not A Technique

Couleur / Pixabay Catching up on my reading, I ran across an article on Active Listening. It was focused on sales people and the author made the statement, “Active listening makes them feel like they are being heard…..” I’m sure that’s not what the author…

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