8 Ways You Can Increase Revenue With a Cloud-Based Call Center

In the last article, we looked at how a cloud-based called center is a better alternative to an on-premise one. In fact, studies from The State of Customer Experience 2017 report show how cloud call centers are replacing the on-premise call centers with a migration…

You’re Doing It Wrong: Why Customer Service Is More Than A Cost Center

Image source: Pixabay.com Several years ago, I got my start in customer service in a call center for a major software corporation. I didn’t start at the top or even in the middle; I was a frontline technical support analyst. Over time, I advanced in…

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