Look ’Em in the Eye or Anywhere Else About the Head

Eyes are powerful in communicating; no other body parts communicate quite the same. The quickest way to look uninterested, distracted, inattentive, or dishonest is to not meet the other person’s eyes or even face. Though most of us are taught to look people in the…

The Other Generation: You’re Not Crazy, and Neither Are They!

In business, communicating with “the other generation” can seem like a step into insanity. It’s hard to maintain civility when your statements or questions are met with confusion, frustration or, on occasion, downright hostility. Be reassured; you are not crazy, and, surprise, neither are they….

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