8 Tips for Improving Service Desk Agent Performance

When you set all other considerations aside and look at your service desk from the customer’s point of view, one thing stands out in the customer’s mind above everything else. It’s the quality of the service desk agent’s performance that the customer remembers. Agents who…

Coaching The Millennial Salesforce – (Part 2)

Welcome to Part 2 as we discuss some coaching considerations when working with millennial clients. Please feel free to share your ideas. You can read Part 1 here. Based on my extensive coaching experience with millennial sellers, the following suggestions will enhance the value you…

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