8 Tips for Improving Service Desk Agent Performance

When you set all other considerations aside and look at your service desk from the customer’s point of view, one thing stands out in the customer’s mind above everything else. It’s the quality of the service desk agent’s performance that the customer remembers. Agents who…

The 6 Highest Paying Freelance Skills

The internet has revolutionized the way that we work. We no longer need to sit at a desk in an office to get our work done, and while more and more people in traditional jobs are being allowed to work from home, there’s also been…

How to Set Up a Help Desk Software Properly With Custom Fields

Properly managing your help desk software is just as important as what solution you choose. Even if you have the best technology, if it’s not properly configured the software can create problems and hostility with its users. One of the best ways to optimize how…

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