You’re Doing It Wrong: Why Customer Service Is More Than A Cost Center

Image source: Pixabay.com Several years ago, I got my start in customer service in a call center for a major software corporation. I didn’t start at the top or even in the middle; I was a frontline technical support analyst. Over time, I advanced in…

Photo of Hermit Crab Using a Human Skull As a Shell Actually Shows Art Sculpture

Does a viral image actually show a real hermit crab using a human skull as a shell? No. A misleading photo purportedly showing a crab using a skull for a shell actually shows a realistic art sculpture. According to Snopes, the misleading image has been…

How Web Design Impacts Content Marketing

Image Credit: Thomas Digital We’ve already established numerous times that web design is extremely important as a first impression for your customer base – from the choice of colour to the layout – but how does it affect content marketing? Well, it can affect many…

A Culture of Excuses

Image courtesy of Pixabay Is your company culture best described as a culture of excuses? If so, then you need to think about why that’s happening. Why are people making excuses? Why do they feel they need to? Why is that OK? And then consider…

Darknet Chronicles Part 7: Tools of a Darknet Insider

Image courtesy of IT Security Central Throughout this series we have brought up darknet enabled insiders or professional insiders as some call them. These insiders are often armed with a series of tools that are accessible to anyone and barely require any knowledge of programming….

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