Genghis and the Modern Merchant

In the 13th century, when Genghis Khan made his devastating march through Jin China, he was preparing to follow his usual playbook: kill everyone. Literally, his management team felt the natural endpoint of conquest was genocide. Yelü Chucai gently nudged him to reconsider: “Genghis, buddy,…

The Art of the Bug Ticket: Here’s How to Explain What’s Wrong

In a perfect world, you’d never need to submit a bug ticket. Everything would work perfectly 100% of the time. Unfortunately, we don’t live in that world. When something isn’t working, you want it fixed pronto. Here’s how to make that happen. Submitting a solid…

Updating the Internet: Understanding the Impact of the IAB’s LEAN Ad Principles

In 2015, the IAB (Interactive Advertising Bureau) introduced LEAN Ad Principles as a set of best practices and standards for advertisers to foster more pleasant user experiences on the Web. In doing so, they hoped to combat the use of ad blockers, which have proliferated…

What You Can Learn from the UK’s Top Companies

In the past few years, the war for talent has become more and more competitive. Worldwide skills gaps and low unemployment rates mean businesses are fighting for a limited number of professionals and fishing in the same pools, causing the UK’s labor market to tighten….

What’s Your Best Tip for Employer Brand Managers?

In today’s recruitment and employment climate, it is more important than ever to be viewed as a desirable place to work. But even more so, it is important to actually BE a desirable place to work for your employees. So we ask our favorite employer branding…

Scrum Master Studio Series: Frame# 1

In this series, I want to Introduce some helpful tips for Scrum Masters on “Systems Thinking” – a diagnostic Tool and a disciplined approach for examining problems more completely and accurately before acting. Lights on! Camera ! Read the Scripts, Role Play , Post me…

8 Ways You Can Increase Revenue With a Cloud-Based Call Center

In the last article, we looked at how a cloud-based called center is a better alternative to an on-premise one. In fact, studies from The State of Customer Experience 2017 report show how cloud call centers are replacing the on-premise call centers with a migration…

How Do I Use Pinterest for SEO and Social Media Marketing? Tips for Success

In our final post for the Pinterest series, we’re discussing how to make the most of Pinterest for SEO and Social Media Marketing. If you need to catch up, you can check out the first two posts: What is Pinterest? And the Beginner’s Guide to…

The Other Generation: You’re Not Crazy, and Neither Are They!

In business, communicating with “the other generation” can seem like a step into insanity. It’s hard to maintain civility when your statements or questions are met with confusion, frustration or, on occasion, downright hostility. Be reassured; you are not crazy, and, surprise, neither are they….

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