“Active Listening” Is Not A Technique

Couleur / Pixabay Catching up on my reading, I ran across an article on Active Listening. It was focused on sales people and the author made the statement, “Active listening makes them feel like they are being heard…..” I’m sure that’s not what the author…

Complaining Customers Aren’t Looking for Excuses

The other night, I was out with some friends. We were at a well-known place, listening to music and relaxing. One of my friends said she wanted something chocolate, so she ordered a piece of chocolate cake. A few minutes later it arrived, and she…

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