Customer Experience Gaps Feel Like Entrapment

I experienced my first MRI this week. It’s a medical procedure for capturing an accurate picture of what the doctor is looking for inside of your body using magnetic resonance imaging. It’s hell for people like me that are afraid of enclosed spaces. You have…

The Power of Pre Mortems

In a medical setting, a post mortem has a rather grisly context—an examination to determine a person’s cause of death and other contributing medical factors. But post mortems also exist within businesses and organizations of all sorts. Post mortems are reviews of product or service…

The Best Places to Find Jobs in the Cannabis Industry

Dozens of U.S. states have legalized marijuana, for either medical or recreational use. Today, the drug is at least partially legal in a total of 29 U.S. states, plus the District of Columbia. While legalization comes as great news to anyone who enjoys the many…

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