Philanthropy Under Pressure in the US

When Alexis de Tocqueville visited North America in 1835, he noticed something unique: its capacity to nurture “the spirit of association.” In a now oft-cited quote from his seminal Democracy in America, he said that when citizens are able to associate freely “they end up…

What Your CX Program Can Learn From My Five-Year-Old Daughter

TeroVesalainen / Pixabay My strong-willed daughter just turned 5 and I have noticed a recent change in her vocabulary as her favorite word is shifting from “no” to “why”. She still uses “no” a bit more than I would prefer but “why” is becoming increasingly…

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