8 Tips for Improving Service Desk Agent Performance

When you set all other considerations aside and look at your service desk from the customer’s point of view, one thing stands out in the customer’s mind above everything else. It’s the quality of the service desk agent’s performance that the customer remembers. Agents who…

Who’s in Charge of Your Staffing Firm’s Recruitment Marketing?

Aymanjed / Pixabay There’s no other way to put it: competition for talent in 2018 is fierce. Especially in a hot sector like tech where two-thirds of employers say they are facing a moderate to extreme skills shortage, staffing firms are looking for a way…

17 Employee Perks of the World’s Most Successful Companies

It turns out that employees actually enjoy perks other than money! Who knew? For instance, Glassdoor reported back in 2015 that “Nearly four in five (79 percent) employees would prefer new or additional benefits or perks over a pay increase.” Three years later, it’s safe…

What Tariffs Mean for Small Business

GuenterPoyer / Pixabay Tariffs are a big topic in the news lately, as the United States, China, and other countries have been dragged into a debate on trade deficits, intellectual property theft, and other trade-related disagreements. Whatever you think of tariffs being right or wrong,…

Look ’Em in the Eye or Anywhere Else About the Head

Eyes are powerful in communicating; no other body parts communicate quite the same. The quickest way to look uninterested, distracted, inattentive, or dishonest is to not meet the other person’s eyes or even face. Though most of us are taught to look people in the…

Employer Branding: The HP Way

Good old HP, or should I say Hewlett-Packard, got split into two separate units, one focusing on hardware and the other on services. Which one has fared best in terms of talent attraction? Ovidiu Voina is the Global Employer Brand & Digital Media Lead at HP, in this episode…

The Other Generation: You’re Not Crazy, and Neither Are They!

In business, communicating with “the other generation” can seem like a step into insanity. It’s hard to maintain civility when your statements or questions are met with confusion, frustration or, on occasion, downright hostility. Be reassured; you are not crazy, and, surprise, neither are they….

Top Issues with Blockchain Security

Thanks, in part, to the explosive rise in interest in Bitcoin and other cryptocurrencies, blockchain technology has been increasingly praised, promoted, and questioned by leaders of dozens of different industries. Blockchain is a versatile technology, capable of being used for many industries. Its most important…

The Argument for Continuous Learning

Wokandapix / Pixabay “Leadership and learning are indispensable to each other.” – John F. Kennedy After completing your education and beginning work, finding opportunities for learning and growth can become difficult. For one, if you do not have an interest in learning new skills or…

Miranda Lambert, Blake Shelton Still Hating Each Other After Divorce Is Fake News

Miranda Lambert and Blake Shelton still hating each other is fake news. There is no truth to a report that the two singers, who are divorced, still have resentment towards each other. Where did this fake news originate? OK! published the fake news article claiming…

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