Customer Experience Gaps Feel Like Entrapment

I experienced my first MRI this week. It’s a medical procedure for capturing an accurate picture of what the doctor is looking for inside of your body using magnetic resonance imaging. It’s hell for people like me that are afraid of enclosed spaces. You have…

4 TED Talks That Will Make You Delete Your Social Media Accounts

Remember when Facebook was exclusive to college campuses? It’s hard to picture, right? It seems like millennia ago. Now, with over 2.2 billion users worldwide, Facebook is as ubiquitous as your morning coffee. Add in Instagram, Snapchat, Twitter, and YouTube, and you start to wonder…

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