How AI Can Help Improve Customer Service

Here are some simple truths: one, customers don’t like to spend time talking to customer service agents. Two: repetitive, low-value tasks lead to demotivated employees and higher attrition rates. Fortunately, AI can now help businesses avoid or at least, improve both situations. In this age…

Does Employee Satisfaction Drive Company Performance?

For generations, economists have told a simple story about how companies work like a juice machine. They combine ingredients – people, buildings and software – and transform the output into useful products. Employees are just another input in the production process, an undifferentiated cost that’s…

The 5 Questions Your Strategy Should Answer

TeroVesalainen / Pixabay What is a strategy? This seemingly simple question can lead to a wide variety of answers. Some people will tell you that it’s a vision, others will say it’s a plan of action, while others will talk about having a clear position…

Why Analytical Skills are The Important in Your Job | ZipRecruiter

Analytical skills are kind of problem solving skill. They allow you to evaluate simple or complex problems. This skill incorporates many skills like attention to detail, critical thinking ability, decision making, and researching skills in order to analyze an question or problem and reach a…

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