Who Drives Employee Engagement in an Organization?

At Pure, our aim is to support local organizations to source, develop and retain top talent which in turn contributes to organizational growth. Sharing employee engagement ideas further supports this. The Institute for Employment Studies (IES) describes the achievement of employee engagement as organizations developing…

You’re Doing It Wrong: What to Measure in Customer Service

Image source: Pixabay.com Last week, I shared how early on in my career I managed a technical support and customer service center and service was considered a cost center and a necessary evil. How times have changed, and how far most companies have come in…

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