How AI Can Help Improve Customer Service

Here are some simple truths: one, customers don’t like to spend time talking to customer service agents. Two: repetitive, low-value tasks lead to demotivated employees and higher attrition rates. Fortunately, AI can now help businesses avoid or at least, improve both situations. In this age…

Never Put Your Home Address on Your Resume

Despite what the “career coach” talking heads may say, you should never put your home address on your resume. And if it’s there now, remove it! Many things on the SalaryMatters platform go against the conventional wisdom of the many “career coaches” out there trolling…

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