The 5 Questions Your Strategy Should Answer

TeroVesalainen / Pixabay What is a strategy? This seemingly simple question can lead to a wide variety of answers. Some people will tell you that it’s a vision, others will say it’s a plan of action, while others will talk about having a clear position…

What Your CX Program Can Learn From My Five-Year-Old Daughter

TeroVesalainen / Pixabay My strong-willed daughter just turned 5 and I have noticed a recent change in her vocabulary as her favorite word is shifting from “no” to “why”. She still uses “no” a bit more than I would prefer but “why” is becoming increasingly…

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