The Kepner-Tregoe Matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. Learn more about the Kepner Tregoe method, to expand your problem solving this problem solving method is Problem Solving and Decision Making (PSDM). The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand.

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To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:. Although it is offered as an unbiased decision matrix, somebody has to decide the relative importance of the objectives, the probability of occurrence of adverse reactions and the relative significance of each of these reactions. How to cite this article: A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions.

Identify alternatives and perform a risk analysis fir each one. Conduct root cause analysis RCA on complex problems. I have used it all the time along my career as a manager of organizations, with extreme success. Make a final, single choice between top alternatives A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows: With a good idea of what exactly is going on, the other matter to deal with here is to sort out your priorities.

However, for those strategically important choices that you need to be sure to get right, using the Kepner-Tregoe Matrix to aid your decision is a great option. Add a link to this page on your website: The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods.

Problem Solving & Decision Making

Every implementation has affects keper existing operations and procedures and the tregooe a new decision will have on them whilst it is being put into action must be identified before proceeding. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.


The best of the alternatives is further scrutinized against negative consequences and actions are proposed to minimize the risk. Define the Wants — assign each want a rating of importance — give each alternative a rating of how well it satisfies each want — Multiply the importance x Satisfy ratings and sum 3. Lexicon on Decisions Make Time for Success!

Step Four — Potential Problem Analysis: Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. As a tool for identifying problems, as a tool for taking better decisions. Pros and cons This step-by-step, systematic approach makes it easy to do the Kepner Tregoe decision analysis.

It may help you to utilize critical thinking skills, organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. This website makes use of cookies to enhance browsing experience and provide additional functionality. It’s difficult to believe that there won’t be any bias in there whatsoever! Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen.

Step Three — Decision Analysis: A list of the practical implications must be complied and for each item, identify the best way to prevent it occurring. Here potential future problems are anticipated and preventative actions are developed what will the result be.

Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs. Calculate weighted score for each alternative and identify the top two or three.

Step One — Situational Analysis: Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Problem analysis – here the problem is defined and it’s root cause determined Decision analysis – alternatives are identified and a risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk.

The Kepner-Tregoe decision making model is a four step process for gathering information and prioritizing and evaluating it. Please enter your name here. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process.


Kepner Tregoe Method

Ask the right questions to find hidden insight. Always up-to-date with our latest practical posts and updates?

It was developed by Charles H. This step is where you begin to narrow in on the specifics of what is going on within the business. These contingency plans and preventative actions will then be ready to use when the decision is approved for execution and will help to ensure a successful outcome. Please enter your comment!

In spite of the available information, people usually process information badly, misinterpret this trregoe overlook important matters. And Kepner Tregoe decision making is not considered to be how humans naturally do their decision making Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales. List adverse consequences for each top alternative and evaluate probability high, medium, low and severity high, medium, low 8.

The Kepner-Tregoe Matrix

How will you define success in this case? Are they risks that you are willing to take, or not?

The Kepner-Tregoe analysis model may provide you with an unbiased decision-making Decision Making Process. Once you have completed the necessary steps in order to think about your choice from a variety of angles, you should have the confidence needed to make the right selection. Other amking This is only one of the makingg decision making tools and techniques available for business type decisions. It may also take considerable time to get through this process. We promise to use it decisioj to send you this newsletter.

Any decision that you make is going to come along with some degree of risk — what are the risks for each decision? There must be some sort of problem or situation existing that requires a decision to be made, so understanding what is happening should always be your first objective.